CLUB RULES & PROCEDURES
GYM RULES
Please help us keep TGS Mapperley safe, clean and enjoyable for everyone.
ACTIVE MEMBERS ONLY
Only active members are permitted to enter the gym.
Do not allow anyone else into the gym or share your access details. Bringing non-members into the gym is strictly prohibited and may result in your membership being revoked.
If you see someone who should not be in the gym, please contact the team on 07432 204386.
PROFILE PICTURE REQUIRED
Please ensure you have a clear, up-to-date profile picture on your account. This allows us to verify membership and helps prevent misuse.
RETURN YOUR WEIGHTS
Please return all plates, dumbbells and equipment to their designated areas after use.
CLEAN EQUIPMENT AFTER USE
Please wipe down equipment after use using the cleaning stations provided.
USE EQUIPMENT SAFELY
Please use all equipment correctly. If you are unsure how to use something, speak to a member of the team or request another induction.
ALEXA
You are welcome to use Alexa. Please keep the volume at a reasonable level and do not play offensive music.
If you are the last person in the gym, please switch Alexa off before leaving.
NEED HELP?
Email mapperley@tgsgyms.co.uk
or text 07432 204386.
MEMBERSHIP CANCELLATION POLICY
We’re sorry to see you go! Before cancelling, please feel free to get in touch with the team to see if there’s anything we can help with.
If you still wish to cancel your TGS Mapperley membership, please follow the procedure below.
7 DAYS’ NOTICE REQUIRED
We require at least 7 days’ notice before your next payment date.
For example, if your payment is due on the 27th, your cancellation request must be received by the 20th.
If less than 7 days’ notice is given, your next payment will still be due and your membership will continue for that month.
HOW TO CANCEL
Please email your cancellation request to:
Please include:
• Full name
• Membership number
• Club name – TGS Mapperley
• Reason for cancellation
IMPORTANT
Cancellation requests must be made by email. We cannot accept cancellations via social media.
Failure to follow the cancellation procedure, or defaulting on a membership plan, will result in a re-joining fee should you wish to join again. A monthly rolling membership may also be the only membership option available.